Marriott Best Rate Guarantee
Hotel loyalty programs are known for being pretty stingy when it comes to approving Best Rate Guarantee claims. I've noticed over the last two weeks that Hotels.com seemed to be consistently lower than the rates at Marriott.com so I decided to do some investigating and the results have been awesome. It's basically open season on the Marriott Best Rate Guarantee thanks to Hotels.com. It seems Hotels.com is running a pretty widespread sale (unadvertised) on Marriott properties.
Let me explain the process and give you a quick way to tell if your rate qualifies. I have submitted two best rate guarantees to Marriott based on this info and both were approved. Here's the thing- I've noticed the rates are not actually better than the direct rates booked through Marriott, they just happen to meet the Marriott BRG criteria. Of course I'm not surprised that Marriott, it's policies or it's agents (who knows?) haven't realized the issue or didn't care enough to take the extra step to see that the Marriott rate was in practice much better- but hey- you might as well get your reservations in now before someone somewhere has an epiphany.
What is the Marriott Best Rate Guarantee?
Here are the exact terms straight from the Marriott website. (I'll lay it out in plain english later.)