The Marriott Best Rate Guarantee offers the lowest Rates through official Marriott Reservation Channels (Marriott Website, Marriott App, Customer Engagement Centers, or directly with a hotel):
- If you find a lower, qualifying rate for the same Room, let Marriott know by submitting a claim form
- If the lower Rate qualifies, they'll match the lower Rate and give you an additional 25% discount on the Room or 5,000 Marriott Bonvoy Points (the choice is yours.)
Process of Submitting a Claim:
- After making a Reservation with Marriott directly online or over the phone, if you find a lower Rate elsewhere, you must file a claim within 24 hours of your initial Reservation
- All claims must include:
- The Rate reserved
- The lower Rate found for the same Hotel
- Room Type
- Reservation Dates
How My Marriott BRG Claims Turned Out
Generally after the Marriott BRG form has been submitted I've received a response from Marriott within 12 hours. I've included the correspondence below (because I know some know-it-all is going to say I'm wrong for one reason or another ;).
While searching for a room at the Cosmopolitan in Las Vegas I noticed the Hotels.com rate said it was on sale- as you can see from the photo above. I then noticed the “Standard Flexible Rate” at Marriott was significantly higher. I checked the terms and realized these were in fact comparable rates. But if you look at the “Deals and Packages” section on the Marriott site you'll see that the rates are way less-in fact, they're exactly the same as the sale rate on Hotels.com. It seems that Hotels.com prices out the standard rate for Marriott Hotels as the lowest available promo or package rate offered by Marriott. So why is this so amazing? If Marriott approves the claim, they not only match the rate, but they also give you your choice of 5,000 Bonvoy Points (per stay) or an additional 25% off the lowest matched price.
Marriott best rate guarantee: Real Life Example
Here's how the numbers worked out for Cosmo in my actual Marriott BRG claim.
Marriott's Flexible Member Rate $150
Hotels.com “Sale Rate” $113
Marriott's Rate After the 25% Discount $84.75
Here's the really crazy part, she actually gave me 25% off the “secret rate” on hotels.com, so my total price per night ended up being $73.63. I'm not sure if you'd always get that or if I just got lucky. It would seem that since you don't have to login to hotels.com to unlock the secret rate it should qualify but you do have to enter your email, so I could see it go either way for the additional secret rate savings.
Just to be sure it wasn't just a Vegas thing I did a bunch of other searches and had similar results. As you can see below, the AC is listed on Hotels.com at 15% off and it's listed for significantly more for the same room at Marriott. Since these reservations don't require you to pre-pay they are eligible. A quick way to tell if you've found a qualifying rate seems to be the red box with a percentage off- others that say “Great Rate” have been mixed.