There’s pretty much nothing more frustrating than checking into a hotel and having an issue off the bat, kind of like the one I had when I booked Aria through Chase LHRC. Thankfully, Mastercard Travel & Lifestyle Services tries to solve this issue with their Hotel Stay Guarantee so that you can have some much appreciated peace of mind. The travel team is available to help you should any issues arise with your three star+ accommodations booked through Mastercard Travel & Lifestyle Services.Mastercard will also help you receive the best value when booking a prepaid hotel via the online platform or through a travel & lifestyle manager through the Mastercard Lowest Rate Guarantee. (Details to follow.)mastercard luxury hotels and resorts

Mastercard Hotel Stay Guarantee

The Mastercard Travel & Lifestyle Services Hotel Stay Guarantee applies to any three star or higher hotel stay through the Mastercard Travel & Lifestyle Services program. Should you encounter problems with the hotel, contact Ten Lifestyle Group, the designated travel agent for the Mastercard Travel & Lifestyle Services program during your stay and they will attempt to make it right for the remainder of your stay by working directly with the hotel to try to resolve the issue or if that fails, they’ll try to find you comparable accommodations. For full details, click here. To take advantage of the service, contact Ten Lifestyle Group (AKA the designated travel agent for Mastercard Travel & Lifestyle Services) and a lifestyle manager will liaise directly with the hotel to try to find a solution.

Related: Try This Trick to Find Valuable World Mastercard Benefits

Mastercard Lowest Rate Guarantee

If you book a qualifying “prepaid hotel rate” or “pay at local hotel rate” hotel stay through the Mastercard Travel & Lifestyle Services program either online or through a program agent using your Mastercard and then find the same hotel room type, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, they’ll refund you the difference.

To receive a refund you must submit a qualifying claim as described in the here prior to your stay and at least 72 hours before the date of your hotel check-in date. For full details, click here.


As a World Elite Mastercard holder, I love having the Mastercard portal as a viable booking option and I can’t believe this service is available on so many entry level cards like the new Chase Freedom Flex and the Barclay’s Jetblue Business Card (as of October 1, 2020). I hope the continue to expand the service and hotel options since there will be presumably many more users with the new qualifying cards.